Return Policy of Villa Inc
At Villa Inc, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied with your order, we offer a flexible return and exchange policy to ensure your peace of mind.
- Eligibility:
- To be eligible for a return or exchange, the item(s) must be unused, in the same condition as received, and in its original packaging. Returns/exchanges are typically accepted within [insert number] days from the date of purchase.
- Initiating a Return/Exchange:
- To initiate a return or exchange, please contact our customer service team via WhatsApp at 063 822 9068, or through our social media channels on Facebook (Villa Inc) and Pinterest (Villa Inc), or by email at [insert email address]. Please provide your order number and a brief explanation of the reason for the return/exchange.
- Return Shipping:
- Depending on the reason for the return/exchange and your location, return shipping costs may be covered by Villa Inc or the customer. Our customer service team will provide you with instructions on how to return the item(s) and any associated shipping fees.
- Refunds/Store Credit:
- Once we receive the returned item(s) and verify that they meet our return eligibility criteria, we will process your refund or issue store credit, as per your preference. Refunds are typically processed within [insert timeframe] business days after the receipt of the returned item(s).
- Refunds will be issued to the original payment method used for the purchase. If you prefer store credit, we will provide you with a gift card or voucher to use towards your future purchases at Villa Inc.
- Exchanges:
- If you wish to exchange an item for a different size, color, or style, please indicate your preference when contacting our customer service team. We will assist you in processing the exchange and ensure that the replacement item is shipped to you promptly.
- Damaged or Defective Items:
- In the rare event that you receive a damaged or defective item, please contact us immediately upon receipt. We will arrange for a replacement to be sent to you at no additional cost, or offer a full refund if preferred.
- Final Sale Items:
- Please note that certain items may be marked as final sale and are not eligible for return or exchange unless they are damaged or defective upon receipt. These items will be clearly indicated as such on our website.
- Contact Us:
- If you have any questions or concerns regarding our return policy, or if you need assistance with a return or exchange, please don't hesitate to reach out to our customer service team. You can contact us via WhatsApp at 063 822 9068, or through our social media channels on Facebook (Villa Inc) and Pinterest (Villa Inc), or by email at [insert email address].
Thank you for shopping with Villa Inc. We value your satisfaction and strive to provide you with a seamless shopping experience.
